TWIG policies and etiquette.

children::  We love children.  To ensure that your children remain safe and to ensure a relaxing environment for our other guests – Children are not permitted, except when they are being serviced.  Pricing for children is the same as an adult.

scheduling::  Life happens.  Service times are reserved just for you.  Missing an appointment or cancelling with less than 24 hours notice, limits our opportunity to fill that appointment.  To avoid having to prepay for your services and as a courtesy, please honor our 24 hour cancellation window. 

guarantee::  At TWIG we guarantee that you love your hair.  If you are not completely in love with your do, please let us know within 48 hours so that we can do our best to adjust it immediately.  Services are non-refundable.  All retail purchases may be exchanged for salon credit if you are not completely satisfied.

etiquette::  Emergencies happen.  Please note our relaxing environment and kindly turn your cell phone to the vibrate or quiet setting.  If you must take an urgent call, please do so outside.